12hoki Privacy Policy
This page describes what we collect when you use 12hoki and how we keep that data protected. We take your privacy seriously. When you create an account, deposit funds, or place a market prediction on our platform, you share personal information with us. We explain exactly what we collect, why we need it, and how we safeguard it.
Our 12hoki platform operates across multiple regions where we're legally permitted to offer our services. Your data may be processed and stored on servers located outside your jurisdiction. By using 12hoki, you consent to this international data handling. We comply with applicable data protection laws in the regions where we operate.
If you have questions about how we handle your information, contact our support team during standard business hours. We're transparent about our practices and happy to clarify any aspect of this policy.
What data we collect on 12hoki
Account information
When you open an account on 12hoki, we collect your email address or phone number, your full name, date of birth, and residential address. We require this information to verify your identity and comply with regulatory requirements. We may also ask for a copy of your government-issued ID or a recent utility bill to confirm your identity before your first withdrawal.
We collect this data to prevent fraud, money laundering, and underage access. These are legal obligations we must meet to operate 12hoki responsibly.
Payment information
When you deposit or withdraw funds on 12hoki, we collect payment details. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we receive confirmation of your transaction but do not store your wallet credentials. If you transfer funds directly from e-wallet, mobile banking, local payment, or online payment, we record your bank account number and transaction details for reconciliation and withdrawal processing.
We do not store full credit card numbers or sensitive payment credentials. Payment processing is handled by secure third-party processors who comply with industry security standards.
Activity and usage data
We collect information about how you use 12hoki. This includes which games you play, which sports markets you view, your betting history, your login times, and your device information (operating system, browser type, IP address). We use this data to improve our platform, detect fraud, and personalize your experience.
We also collect data about your interactions with our customer support team—emails, chat transcripts, and support tickets. This helps us resolve issues and improve our service quality.
Cookies and tracking
Our 12hoki platform uses cookies to remember your login status, your preferences, and your activity on our site. Cookies are small files stored on your device that help us recognize you when you return. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device).
We also use analytics tools to track how users navigate 12hoki. This helps us understand which features are popular, where users encounter problems, and how we can improve the platform. These analytics do not identify you personally—they show us aggregate patterns across all users.
How we use and protect your data on 12hoki
Our use of your information
We use the data we collect on 12hoki for several purposes. First, we verify your identity and prevent fraud. Second, we process your deposits and withdrawals. Third, we comply with legal and regulatory requirements—including anti-money-laundering laws and tax reporting obligations. Fourth, we improve our platform by analyzing user behavior and fixing technical issues. Fifth, we communicate with you about your account, promotions, and service updates.
We do not sell your personal data to third parties. We do not share your information with advertisers or data brokers. We share data only with service providers who help us operate 12hoki—payment processors, hosting providers, and customer support platforms—and only to the extent necessary for them to perform their functions.
Data retention on 12hoki
We retain your account information for as long as your account is active and for a reasonable period afterward to comply with legal obligations. We retain transaction records for at least five years to meet regulatory requirements. We retain customer support communications for one year unless you request deletion sooner.
If you close your 12hoki account, we will delete your personal data within a reasonable timeframe, except where we are required by law to retain it for tax, anti-money-laundering, or dispute-resolution purposes.
We at 12hoki believe transparency about data handling builds trust. Your information is protected, your privacy is respected, and your rights are honored.
Your rights regarding your data
You have the right to access the personal data we hold about you on 12hoki. You can request a copy of your information by contacting our support team. You also have the right to request correction of inaccurate data, deletion of data we no longer need, and restriction of how we use your information.
In some jurisdictions, you have the right to data portability—meaning we can provide your data in a structured, machine-readable format so you can transfer it to another service. To exercise any of these rights, contact us during standard business hours with your request.
Third-party processors and international transfers
We use third-party service providers to operate 12hoki. These include payment processors, cloud hosting providers, and customer support platforms. We have contracts with all third parties requiring them to protect your data and use it only for the purposes we specify.
Our servers may be located outside your jurisdiction. When we transfer your data internationally, we use standard contractual clauses and other safeguards approved by data protection authorities. By using 12hoki, you consent to this international data transfer.
Contact us about privacy
If you have questions about how we handle your data on 12hoki, or if you want to exercise your privacy rights, contact our support team. We respond to privacy inquiries within a reasonable timeframe. You can reach us via live chat or email during standard business hours. We're available to users across Jakarta, Surabaya, Bandung, and Medan, and we handle inquiries in English.
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or in-app notification. Your continued use of 12hoki after such changes constitutes acceptance of the updated policy.